STUDIO POLICY
Customer Care
At Yano Studio Lash and Beauty, we are committed to providing exceptional service in a relaxing and welcoming environment. Our customer care policy ensures that every client enjoys a positive experience.
1. Appointments & Punctuality
Please arrive on time for your appointment. A 15 minute grace period is allowed given notice.
Late arrivals may result in a shortened service or rescheduling.
2. Cancellations, Rescheduling & No-Shows
Cancellations and Rescheduling must be made at least 24 hours in advance for a full refund/deposit transfer.
Deposit will be kept for cancellations/rescheduling made less than the notice period.
No-shows are fully charged, unless it is a health matter and/or things out of control given proof.
3. Hygiene & Safety
We maintain strict hygiene standards for all tools and equipment.
Clients with contagious conditions should reschedule for health and safety reasons.
4. Customer Satisfaction
If you are unhappy with your service, please notify us within 48 hours, and we will do our best to resolve the issue.
5. Respect & Conduct
We value kindness and professionalism. Any rude or inappropriate behaviour will not be tolerated.
Privacy & Safety
Your privacy and safety are extremely important to us. We collect personal information, including your name, email, phone number, and payment details, to provide and customise services, process payments through trusted third-party providers, and communicate with you regarding appointments and promotions. We use secure payment processors to handle your payment information, and we do not store your full payment details.
We implement strong security measures, including encryption, to protect your personal data. However, please note that while we take every precaution, no system is 100% secure. We do not sell or rent your personal information. It may be shared only with trusted service providers to assist with our services or if required by law.
You have the right to access, update, or delete your personal information, and you may opt-out of marketing communications at any time. We may use cookies to improve your experience on our website, which you can manage through your browser settings. This policy may be updated from time to time, and we encourage you to review it periodically.
Payment Methods
Credit/Debit Cards - Tap to Pay - Bank Transfer - Cash